top of page

Patient Information

Cancellation/No Show Policy

Scheduling Appointments:


Our offices are open Monday through Friday (most days and evenings) as well as some Saturdays. We try to offer flexible hours to meet your needs so that does require that our hours change at times. You can schedule an appointment by calling our office at 412-406-7734 and by speaking with one of our administrative coordinators. If you require urgent attention, we will make every effort to meet your needs. In return, we appreciate your being on time for appointments and letting us know in advance when you cannot keep an appointment. If you need to cancel, please let us know as far in advance as possible to allow for the substitution of others who are waiting to schedule an appointment. We will provide a courtesy reminder phone call or email to you a day or two before each scheduled appointment.


We have a policy of a $50 fee for any late cancellations or no shows.

**If you no show to any initial evaluation with a therapist, psychiatrist or nurse practitioner you will be discharged from the practice.**

Emergencies and After Hours:


For after-hours clinical emergencies patients should either call 911 or re:solve Crisis Network at 1-888-7-YOU CAN (1-888-796-8226). Summit Psychological Services office hours vary, but both daytime and evening hours are available. Some weekend hours are also available. A therapist is available to the patient during office hours to address crisis situations. To reach your therapist, call our office at 412-406-7734. .  

Prescription Refills:


For prescription refills, call 412-406-7734. Prescription requests are processed with five business days.  Please take the time to make sure you have enough medication to last until your next visit. By planning ahead you can be sure you won’t run out of medication after hours, on weekends, or on vacation. Your account balance must be current or we reserve the right to withhold medication requests until payment has been made. In the event you need a refill in between appointments, you may need to pick up the scripts at the office depending on the medication. It is our policy that we do not mail scripts.


There is a $15.00 replacement charge for any lost prescriptions.

Also, as of 12/2/2013 we charge a fee of $15.00 for any scripts that are required as a result of late cancelling or not showing for your scheduled medication management appointment.

Termination of Treatment:



   You may terminate treatment at any time for any reason.  We suggest contacting your insurance provider to find another practice to continue your care. If you sign a release, we will gladly forward a copy of your records to your new provider. 



   If you no show or late cancel to your initial evaluation or miss three scheduled appointments during your course of treatment without providing us with at least 24 hours’ notice of cancellation, your care may be transferred to a provider other than Summit Psychological Services. In addition, if you no show to any initial evaluation with a therapist, psychiatrist or nurse practitioner you will be discharged from the practice.



Patient Forms:


   The following documents nclude everything you will need for your first appointment. Please print out the forms.  Our office policies outline what you can expect for your visits with us.  Please read through and complete all necessary items and bring with you to your first appointment.

Below is a link to our Release of Information. This document is used when you would like to give us the authorization to speak with someone else about your personal information. 

bottom of page